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Social Media Reviews
Gerrit
1725027505
Would have been three stars save for their management... making things right.This installation was to neutralize pH to stop ruining seals in my boiler.Arranged to have a water conditioner and iron removal unit installed. (ETF2300PF12)First scheduled install appointment I got no call, no notice no-show, After calling management found they hadn’t pre-ordered the filter medium so they had to wait for that to come in. He apologized for the miscommunication. By the time it came in I was on travel.The first technicians arrived and installex the unit in a very inconvenient spot - in our coat closet. It was never discussed where the unit was going to be located I just assumed it would be in the garage.Not only was this a very lazy install, because the very first sentence of the installation manual says locate as close to the pressure tank or city water inlet as possible this was as far away from the pressure tank as possible!I voiced my vehement disapproval with the install with management, and after I got back, technicians arrived these ones knew what they were doing and put it exactly where I wanted it and it’s been working great ever since.The technicians related that they get worked a lot and communications are screwed up so bear that in mind if you hire them.read more
Monica Maher
1723143259
Jay and Sean did a great job troubleshooting the problem.... They persisted and got us up and running. They stood behind their product. Great Customer Service!read more
LILLIE LEYENDECKER
1722523085
Nick and Thomas came out for an install which we... desperately needed. They walked me through every step of the process and made me feel very comfortable with people in my house. If u have not so great water I recommend Universal Water Systems 10 out of 10read more
Little House
1722508301
Nick and Tommy came out to change filters for me. While... they were here they discovered and fixed a leak under my sink. Nick was very knowledgeable and his apprentice Tommy was very nice. I highly recommend doing business with Universal Water Systems!read more
Nick Vaughn
1722508069
Great company and their service coming out of Colorado is... the epitome of professionalism. Very knowledgeable and helpfulread more
Tina Sasak
1722452896
The previous reviews aren't kidding! Jay and Sean both... showed great teamwork in installing my new water unit. Very professional in what they do. Thank you guys for servicing out in Pueblo!read more
Ryan brown
1722443108
Jay and Sean came out and serviced our system. Excellent... service, we really appreciated their help. It's really refreshing whenever you receive professional service. Unfortunately nowadays, professionalism is becoming a thing of the past. Thanks again fellas.read more
David Johnson
1722216424
Our install team of Sean and Jay were super professional... and knowledgeable. The water quality is amazing and I would absolutely recommend this company.read more
angelica maldonado
1721943585
My partner and I were at Home Depot and were approached by... a worker that referred us to EcoWater Systems to have them come test out our water in our new property. I am a new homeowner so this was all a very new process for myself but both the EcoWater representatives and Universal Water Systems representatives were very helpful and polite throughout the entire process.For the installation day we had Jay and Sean helping us out and they worked quickly and efficiently, explaining everything that we needed to know about the system and answered all the questions I had. Very excited to have gone through with this, 100% recommend to any homeowners around! Thank you!!!read more
Tami Lough
1721933739
Jay and Sean. Thank you so much. These gents were... awesome. Nice to have a great job done by you guys.read more
tracy zepeda
1721692686
Customer service was excellent from demonstration and... installation.read more
5ivetenn Bayboi510
1721419106
Sean’s a boss I would let him and universal do work... anytime. They are great and professional 💯read more
Ashley Abrahamson
1721240897
We received a “free gift” for new homeowner from Lowe’s in... the mail, calling that phone number was the best decision I’ve ever made as a new homeowner. Universal Water Systems arranged for our home tap water to be tested, for free, as soon as next week. It was horrible what we had In our water and what we were giving our dogs even! We were able to schedule installation in less than a week. Everyone involved was beyond professional and courteous. I am recommending this company to any and all of my friends with “hard water” issues.read more
Jtntt Thompson
1720476605
A great place for water system needs friendly staff great... installers good sales team 5 by 5read more
Cyn Sorters
1719590805
Jonathan and his buddy were the best! 1. My dogs liked... them. 2. My cats liked them. 3 They were good conversation. 4. They ran into a few problems with how our plumbing was set up, but they took the time to figure out what would work and what wouldn’t work. They replaced a whole line under our sink that was no good to do anything with. They took their time!! They didn’t just say “oh well not my problem in the future” they made sure it would last. My husband was at work when they arrived and I felt safe around them, there were appropriate and kind, when my husband got home from work they went over everything again for him.read more
Charlie Mills
1718460437
We have had our system a year. We like the system. We had... Universal Water come do a system check because we have Cherokee Metro really hard water. $257 changed the filter and rest the sink filters and checked the system downstairs. Tech told my wife wait 24 hours and the light will turn green. Light never turned green the whole weekend. I called the following week and told to reset the system again, I did and waited the 24 hours. Still the annoying amber light that is suppose to be green is still amber. I called later in the week the front desk person said she would talk with the service manager and call back. Still waiting on that call 7 days later. Piss poor customer service, and I would like my light to be green again. Please.Edit:Universal Water came out to correct the problem. Our system operating as it should now.read more
John Long
1714781351
A difficult install given the age of my house and some of... the plumbing. Nick and Cole had to visit a plumbing store twice to get the job done… Great job you two! I’m extremely happy…read more
Logan James
1714044056
Truly appreciate the professionalism shown during our... interaction. Candice in particular went advice above and beyond to make sure that all our issues were addressed and resolved.read more
Modern Knight Hobbies
1713889295
Fast, efdicient, friendly service. Definitely recommend... especially since the water from the city needs treatment before you can really use it.read more
Z Snow
1713888735
We are loving our new water system. Immediately the house... is cleaner. No more hard water/iron staining on everything! - Imagine what it could do to the pipes we just replaced. Candice has been very helpful throughout the process and Sean installed everything great. He even came back out to do a French drain that was needed for the system. This system is worth it. Thanks for everything you guys do!read more
